العربية

FAQ

What is My Taxi Saudi?

My Taxi is a Taxi Booking and Dispatch Service providing smartphone-based taxi booking, Web based Taxi Booking and Call Centre Based Taxi Booking. We provide a wide range of fleet of vehicles: Public White Limousine, Private Economy cars, Family Cars, Business Cars and VIP Cars. Currently available in the main cities of KSA.

Why should I use My Taxi?

My Taxi improves the way passengers hail taxi drivers and the way taxi drivers look out for passengers. Our 4 unique selling points are:

1) Convenience: Customers need not travel to main roads to hail a taxi. You get your taxi to your doorstep with a click

2) Speed: My Taxi lets you find the taxi nearest you in less than a minute with just two taps! Waiting for your driver is also reduced as the algorithm in choosing the best driver for you is always the closest interested driver.

3) Safety & Security: My Taxi provides you transparency in information of your taxi booking – driver’s name, plate number, phone number, and estimated fare. Track your driver as you wait for him and “share-your-ride” on Facebook, Twitter, email, or SMS so your loved ones are assured of your route and arrival! Furthermore you can opt to hide your contact phone Number by Selecting the don’t show my mobile number option in the app ~ Your Number will not be displayed on the driver device screen. You could yet contact the driver and the driver too can call you via the central system of Mytaxi by dialing the Mytaxi Saudia toll free number and clicking on the option – “Press 2 to contact driver” – your call is routed to the Driver. We care for your security, safety, privacy and convenience.

4) Certainty: Just open the app and know how many taxis are near you. Subsequently, we provide you instant confirmation on the status of your booking!

How does My Taxi work?

Check out our video to know more: My Taxi: How It Works

How do I start making a booking?

Download the My Taxi iOS app in App Store , Android app in Google Play Store or Windows Phone app in Windows Store for FREE.

What phones and OS are compatible with the app?

As long as you have either a Google Android, Apple iOS smartphone or tablet or Windows Phone (coming soon), then you’re good to go!

I don’t have a smartphone. Can I still book?

Not at this point in time. Yes, using the Mytaxi Saudia website – www.mytaxi.sa or by calling the Toll Free # 920009286.

Where is My Taxi available?

We have drivers everywhere around the Main cities in the Kingdom! We plan to expand real fast, real soon, so just wait and see!

Why do I need to submit my phone number to register?

For first time users, we will be giving you an activation code to the number you’ve provided for us to ensure the authenticity of your number. This is also important for contacting you if required. PLEASE NOTE YOU ALWAYS HAVE THE OPTION TO HIDE YOUR PHONE NUMBER FROM BEING MADE VISIBLE TO THE DRIVERS ~ CLICK ON DON’T SHOW MY NUMBER IN THE VEHICLE WHILE REGISTERING AND YOUR MOBILE # WILL NOT BE DISPLAYED TO THE DRIVERS. THIS IS A SPECIAL SECURITY FEATURE MYTAXI SAUDIA PROVIDES TO THE CUSTOMERS IN THE KINGDOM. You could yet call the driver by dialing the MyTaxi Saudia Toll Free Number and clicking on the IVR (Interactive Voice Response) option # 2 (To contact Driver) your call will be routed to the driver instantaneously.

Is there a booking fee?

No. you don’t pay any booking fees. You can pay for the trip either by cash to the Driver at the end of the trip or you can top up your Customer Account (Wallet) in your MyTaxi App by Credit Card or Mytaxi Saudia Prepaid Voucher which would be available in all main stores shortly. Credit Card Payment is now available.

I booked a taxi and my driver never arrived! What do I do?

We provide you with your driver’s information so feel free to call your designated driver either directly or via the Mytaxi Saudia Support Number ~ click on IVR option # 2 to contact the driver, your call would be routed to the Driver with your number not being made visible.